CUSTOMER SERVICE AGENT – TRANSPORT / LOGISTICS

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Are you looking for a dynamic role where your days go by quickly and your impact is tangible?

Join a team recognized as a leader in LTL transportation in Quebec, where you’ll be at the heart of operations.

WHAT TO EXPECT

  • A fast-paced, stimulating environment that’s never monotonous
  • A close-knit team where collaboration is part of everyday life
  • A key role connecting clients, drivers, and operations

YOUR RESPONSIBILITIES

  • Respond to customer inquiries (deliveries, pickups, tracking, complaints)
  • Monitor shipments and deliveries
  • Support drivers in their daily operations
  • Coordinate with carriers to ensure deadlines are met
  • Verify pricing details and transportation conditions
  • Maintain excellent relationships with clients and partners

PROFILE WE’RE LOOKING FOR

  • Experience in customer service (an asset)
  • Bilingualism (French/English) – ongoing communication with clients
  • Ability to manage multiple tasks simultaneously
  • Fast execution and strong computer skills
  • Attention to detail, organization, and rigor
  • Experience in transportation (a strong asset)

WHAT WE OFFER

  • Group insurance and dental plan (50% paid by employer)
  • RRSP with employer contribution
  • 10 sick days + 3 personal days
  • 3 weeks of vacation after 2 years
  • On-site subsidized daycare
  • 24/7 access to a gym
  • Team activities and recognition programs

WORK SCHEDULE

  • Monday to Friday, 7:30 AM to 5:00 PM – 100% on-site

Please note that the masculine form is used without discrimination and solely to simplify the text.

We value an inclusive and respectful workplace. We encourage applications from women, visible or ethnic minorities, Indigenous peoples, and persons with disabilities.

At this point, you might be wondering…

Should you send your CV or not?

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Transport Bourassa Inc. is an equal opportunity employer. As such, we encourage applications from members of the four designated groups - women, aboriginal peoples, visible minorities and people with disabilities.

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  • Employés de Transport Bourassa posant devant deux cabines de camion, souriants et faisant des thumbs-up.

Seize the opportunity

Today, I apply at Bourassa!

Discover the exciting opportunities that await you! Join our dynamic team and develop your career. Express your potential and realize your career aspirations. We offer a stimulating environment and attractive benefits. Take the first step towards a new adventure. Apply now and build a promising future with us!

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